🇦🇺 Shipping Policy – TacticalThread Australia
1. Shipping Regions
We currently deliver to all regions across Australia, including metropolitan and regional areas, subject to courier availability.
We currently ship orders to Australian addresses only. We do not currently offer international shipping outside Australia.
2. Processing Time
All orders are processed within 1–2 business days.
Once your order has been shipped, you will receive a shipping confirmation email including a tracking number where available.
3. Delivery Time
The average delivery time across Australia is 5–10 business days from the shipping date.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, peak periods, promotional events, or other circumstances outside our control.
Regional and remote areas may require additional delivery time.
4. Shipping Costs
We offer free Australian delivery on all orders — no minimum spend required.
There are no hidden shipping fees or additional delivery charges at checkout.
5. Customs and Import Duties
Orders may be dispatched from international logistics centres depending on stock availability and fulfilment location.
Any applicable customs duties, import taxes, GST, or other charges imposed by Australian authorities are handled in accordance with applicable Australian laws and regulations.
Where applicable, customers may be contacted by the relevant customs authority or delivery provider regarding any required charges or information.
6. Tracking
If tracking is available for your shipment, the tracking number will be sent to you by email once your order has been dispatched.
Please allow up to 72 hours for tracking information and updates to appear on the courier's tracking system.
Tracking updates may occasionally take longer depending on the carrier and the stage of transportation.
7. Undeliverable Packages
If a parcel cannot be delivered due to an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or other circumstances caused by the customer, additional shipping costs may apply if the parcel needs to be re-shipped.
Please ensure that your delivery details are accurate and complete before placing your order.
8. Delivery Delays
While we work with our logistics partners to ensure reliable delivery, TacticalThread cannot guarantee delivery on a specific date.
Delivery may be delayed due to circumstances outside our reasonable control, including severe weather, natural disasters, courier disruptions, customs processing, public holidays, or unusually high shipping volumes.
If your order appears to be significantly delayed, please contact our support team and we will assist you in checking the shipment status.
9. Contact
If you have any questions about shipping or delivery, please contact us:
📍 TacticalThread Australia
Level 57, 25 Martin Place
Sydney NSW 2000
Australia