🇦🇺 Return & Cancellation Policy – TacticalThread Australia
1. 30-Day Change-of-Mind Returns
At TacticalThread, we offer a voluntary 30-day return period for change-of-mind purchases.
This means you may request to return your order within 30 days from the date of purchase, provided the product meets the conditions set out in this policy.
This 30-day return policy is a voluntary policy offered by TacticalThread and is separate from your rights under the Australian Consumer Law (ACL).
Nothing in this policy limits, excludes, or replaces any rights or remedies you may have under the Australian Consumer Law.
2. Conditions for Change-of-Mind Returns
To be eligible for a return under our voluntary 30-day change-of-mind policy, the product must be:
Unused and in its original condition
Returned in its original packaging
Free from visible signs of wear, washing, alteration, or damage
Products that have been worn, washed, altered, damaged, or otherwise used may not be eligible for a change-of-mind return.
3. How to Request a Return
To request a return, please contact us within the 30-day return period at:
📩 support@tacticalthreadaussie.com
Please include your order number and the reason for your return request.
Once your request has been reviewed, we will provide you with the return instructions and return address.
For change-of-mind returns, the customer is responsible for the direct cost of returning the product to us.
Return shipping costs will be covered by TacticalThread where the return relates to a product that is faulty, damaged, incorrect, or otherwise covered by the consumer guarantees under Australian Consumer Law.
4. Cancelling an Order
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at:
📩 support@tacticalthreadaussie.com
We will make reasonable efforts to cancel the order before it is processed or dispatched.
If your order has already been processed or dispatched, it may no longer be possible to cancel it before delivery. In this situation, you may request a return in accordance with our 30-day change-of-mind return policy, subject to the conditions above.
5. Refunds
Once your returned product has been received and inspected, we will process your eligible refund.
For approved change-of-mind returns, refunds will generally be processed within 7 business days after we receive and inspect the returned product.
Refunds will normally be issued to the original payment method used for the purchase.
You will receive an email confirmation once your refund has been processed.
Any applicable refund or other remedy required under the Australian Consumer Law will be provided in accordance with your legal rights.
6. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, unsafe, significantly different from its description, or incorrect, please contact us as soon as possible at:
📩 support@tacticalthreadaussie.com
Please provide your order number and clear photos of the product and packaging where applicable.
Under the Australian Consumer Law, consumers have rights and guarantees that apply to products purchased from businesses. Depending on the circumstances and the nature of the problem, an appropriate remedy may include a repair, replacement, refund, or other remedy.
Where a product issue is covered by Australian Consumer Law, TacticalThread will not rely on this change-of-mind return policy to limit your legal rights.
7. Change of Mind vs. Consumer Guarantee Claims
Our voluntary 30-day return policy applies to change-of-mind returns.
A change-of-mind return may include situations where you simply decide that you no longer want the product, ordered the wrong size, changed your mind about the purchase, or no longer have use for the product.
Consumer guarantees under Australian Consumer Law are separate from our voluntary change-of-mind policy. If a product does not meet the applicable consumer guarantees, your legal rights may apply regardless of the 30-day change-of-mind period.
8. Exclusions from the Voluntary 30-Day Return Policy
The following items are generally not eligible for return under our voluntary change-of-mind policy:
Personalised or custom-made products
Underwear or hygiene-related products that have been opened or used
Gift cards
These exclusions do not affect any rights or remedies available to you under the Australian Consumer Law.
9. Contact Us
If you have any questions about returns, cancellations, refunds, or your order, please contact our support team:
📍 TacticalThread Australia
Level 57, 25 Martin Place
Sydney NSW 2000
Australia
📩 support@tacticalthreadaussie.com
We are committed to handling returns and consumer enquiries fairly and in accordance with applicable Australian consumer law.