🇦🇺 Privacy Policy – TacticalThread Australia
At TacticalThread, we take the privacy and security of your personal information seriously.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with TacticalThread.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
TacticalThread Australia
Level 57, 25 Martin Place
Sydney NSW 2000
Australia
Email: support@tacticalthreadaussie.com
For privacy-related enquiries, requests, or complaints, please contact us using the email address above.
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect and hold information such as:
Full name
Billing and delivery address
Email address
Telephone number
Order and transaction information
Payment-related information processed through our payment providers
Information you provide when contacting customer support
Information relating to returns, exchanges, refunds, or complaints
Device, browser, and website usage information
IP address and approximate location information derived from your IP address
Cookie and similar technology information
We generally do not collect sensitive information unless it is reasonably necessary and permitted under applicable law.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
Visit or use our website
Create or submit an order
Subscribe to our marketing communications
Contact our customer support team
Submit a return, exchange, refund, or complaint request
Interact with our website, advertisements, or marketing communications
We may also receive information automatically through cookies, analytics technologies, advertising technologies, and similar tools used on our website.
4. How We Use Personal Information
We may collect, hold, use, and disclose personal information for purposes including:
Processing and fulfilling orders
Processing payments and refunds
Arranging shipping and delivery
Providing customer support
Processing returns and exchanges
Responding to enquiries and complaints
Maintaining and improving our website
Preventing fraud, abuse, and unauthorised transactions
Complying with legal and regulatory obligations
Sending marketing communications where permitted by law and, where required, with your consent
Understanding website usage and improving our products, services, and advertising
5. Payment, Shipping and Service Providers
We may disclose relevant personal information to third-party service providers where reasonably necessary to operate our business and provide our services.
These providers may include:
Payment processors and payment service providers
Shipping companies, couriers, and logistics providers
Shopify and other technology service providers
Website hosting and infrastructure providers
Analytics and advertising providers
Customer support and communication service providers
We only disclose information to the extent reasonably necessary for the relevant business purpose or where otherwise permitted or required by law.
6. Overseas Disclosure of Personal Information
Some of the service providers we use may be located outside Australia, or may store or process personal information outside Australia.
Depending on the services used to operate our online store, personal information may be disclosed to or processed by service providers in countries including the United States, Canada, and other countries where our technology, payment, analytics, advertising, or logistics providers operate.
Where required by applicable privacy laws, we take reasonable steps to ensure that overseas recipients handle personal information appropriately.
7. Shopify
Our online store is operated using Shopify.
Shopify provides technology, hosting, e-commerce, and related infrastructure that enables us to operate our online store and process customer orders.
Information submitted through our store may therefore be processed by Shopify and its relevant service providers in accordance with their applicable privacy practices.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and support marketing activities.
Cookies may collect information such as browser type, device information, pages visited, interactions with the website, and other technical information.
Where applicable, you may manage or restrict cookies through your browser settings or available cookie controls on our website.
Disabling certain cookies may affect the functionality of some parts of the website.
9. Analytics and Marketing
We may use third-party analytics and marketing technologies, including services such as Google Analytics and Meta advertising technologies, to understand how visitors use our website, measure advertising performance, and improve our marketing.
These services may collect information through cookies, pixels, tags, and similar technologies.
Where required by applicable law, we will seek consent before collecting or using personal information for relevant purposes.
You may also be able to control certain advertising or tracking technologies through your browser, device settings, or the relevant third-party service.
10. Direct Marketing
We may send promotional emails or other marketing communications where permitted by applicable law.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us at:
📩 support@tacticalthreadaussie.com
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, transactions, or customer service requests.
11. Data Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include technical and organisational safeguards appropriate to the nature of the information we hold.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, to resolve disputes, to comply with legal and accounting obligations, or for other legitimate business purposes.
When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal retention requirements.
13. Access to and Correction of Personal Information
You may request access to personal information we hold about you and may request that inaccurate, incomplete, or outdated information be corrected.
To make an access or correction request, please contact us at:
📩 support@tacticalthreadaussie.com
We will handle requests in accordance with applicable privacy laws.
14. Privacy Complaints
If you believe we have mishandled your personal information or breached applicable privacy obligations, please contact us first so that we can investigate and respond to your complaint.
Please send your complaint to:
📩 support@tacticalthreadaussie.com
We will take reasonable steps to investigate and respond to your complaint.
If you are not satisfied with our response, or your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
15. Children's Privacy
Our website and products are not specifically directed towards children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable legal and privacy requirements.
The most recent version of this Privacy Policy will be published on this page.
17. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
TacticalThread Australia
Level 57, 25 Martin Place
Sydney NSW 2000
Australia