🇦🇺 Return & Refund Policy – TacticalThread Australia
1. Return Period – 30-Day Return Guarantee
At TacticalThread, we offer a voluntary 30-day return period counted from the date of the order.
Within this timeframe, you can return your item without providing a reason.
This voluntary return policy is in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantees or other rights you may have under Australian law.
2. Conditions for Returns
To be eligible for a return under our 30-day change-of-mind policy, the product must meet the following criteria:
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Unused and in its original condition
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Returned in its original packaging
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No visible signs of wear, washing, or damage
Items that are worn, damaged, altered, or otherwise not in their original condition may not be eligible for a change-of-mind return.
3. Return Process
To initiate a return, please contact us within the 30-day period at:
📩 support@tacticalthreadstore.com
Once your request is received, we will provide step-by-step return instructions.
Please note that for change-of-mind returns, return shipping costs are the responsibility of the customer.
Where a product is confirmed to have a fault or does not meet the consumer guarantees applicable under Australian Consumer Law, we will handle the return and any applicable remedy in accordance with the law.
4. Refunds
Once the returned item has been received and inspected, an eligible refund will be issued to your original payment method.
For change-of-mind returns, refund processing may take up to 7 business days after we receive and inspect the returned product.
You will receive an email confirmation once your refund has been processed.
Where a refund is required under Australian Consumer Law, the applicable remedy will be provided in accordance with your legal rights.
5. Exclusions
The following items are not eligible for return under our voluntary 30-day change-of-mind policy:
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Personalised or custom-made products
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Underwear or hygiene-related items if opened
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Gift cards
These exclusions do not affect your rights under the Australian Consumer Law where a product is faulty, unsafe, significantly different from its description, or otherwise does not meet applicable consumer guarantees.
6. Damaged, Faulty or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us as soon as reasonably possible and include clear photos of the item and its packaging.
Where the issue is covered by your rights under the Australian Consumer Law, TacticalThread will provide the appropriate remedy, which may include a repair, replacement, refund, or other remedy depending on the circumstances and applicable legal requirements.
For damaged, faulty, or incorrect items covered by our policy or applicable consumer law, TacticalThread will cover the applicable return costs.
7. Contact
For questions or assistance with a return, please contact our support team:
📩 support@tacticalthreadaussie.com